Please note that your browser may ask you for permission to start your webcam. Clicking 'Allow' will start the webcam, clicking 'Deny' will forever block the website from accessing your webcam.
A message like this will appear at the top of the screen once you click the 'Start Scanner' button.
If the 'Start Scanner' button cannot be seen underneath the scanner, then you may have denied the browser access to the webcam. (The words "PERMISSION DENIED" may be found beneath the scanner in its place).
Please note that the scanner is not supported on Safari. If the webcam is not loading on either Chrome or Firefox, check to make sure that the browser is allowing access by clicking the Earth icon (firefox) or the folder with a cross icon (chrome). A box will drop down with the options to unblock/block the access to the webcam.
Not to worry! Just click here to navigate back to the home page where you can enter your "Photo ID" number to find your photos!